Collections Supervisor

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.

Requirements

• Maximum of 3 years of experience
• Contact customers via phone, email, or approved channels regarding overdue accounts
• Explain outstanding balances, payment terms, and available repayment options clearly
• Negotiate payment arrangements
• Update customer records accurately in the system after each interaction
• Follow approved scripts, compliance guidelines, and collection procedures
• Handle customer inquiries, complaints, and escalations professionally
• Achieve assigned collection targets and service KPIs
• Escalate high-risk or complex cases to the supervisor when required
• Maintain confidentiality and data privacy at all times