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We are currently searching for a Technical Support Manager to support our business development in Saudi Arabia. This is for our Smart Home brand IMOU (Pronounced: I-Moe).

? Who Are We

IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security & Smart Home.

Set up as a subsidiary of Dahua Group which is the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology much easier to operate/use. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.

Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.

Job Description

1.Offline and online training work

Trainees: sales team, distributors, resellers, installers, and promoters.
Typical training scenarios: new product launches, new customer development, quarterly regular training

2.Online technical question answering

Service objects: distributors, resellers and installers
Deal with typical problems: installation problems, links, video playback, etc.
Processing method: Facebook, phone, chat software.

3.Offline technical support

Service object: distributors, resellers and installers
Typical scenario: Resolve technical problems on site and resolve product quality issues

4.Translation

Sorting out localized user guidance materials
General issues, quick installation manuals in local language, and operation video shooting

5.Product promotion

Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
Main role: product presentation, technical solutions, sample booth setting

6.App operation and promotion:

Partner App: update the product material, promote the App to resellers and installers

Job Requirement

3-year experience in the technical support position .
Have deep knowledge in IT/CCTV/Technology products.
Familiar with CCTV ,smart home ,wifi Camera industry.

Qualifications

Bachelor degree of technical or related field;
Good English and Arabic reading, writing and speaking;
Good interpersonal, written oral communication and presentation skills;
Customer-oriented;
Accustomed to frequent business trips.