SME Sales

About us

Manafa is a leading financial technology (Fintech) platform, specifically focused on financing and investment. As one of the first platforms in Saudi Arabia, Manafa offers investors a diverse range of short-term investment opportunities and provides various financing solutions for SMEs.

Job Summary:

The role holder will drive business growth by building strong relationships with borrowers and delivering tailored short-term lending solutions. Responsible for prospecting new clients, managing the sales pipeline, and collaborating with cross-functional teams, this role ensures high levels of client satisfaction and retention. The ideal candidate will have proven sales experience in financial services, strong product knowledge, and a focus on exceeding targets.

Responsibilities:

Client Relationship Management

• Develop and maintain strong, long-term relationships with borrowers to understand their financing needs and objectives.
• Serve as the primary point of contact for borrowers, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction.
• Conduct regular check-ins with borrowers to ensure product effectiveness and identify opportunities for upselling or cross-selling.

Sales Strategy and Execution

• Drive new business growth by identifying, targeting, and engaging prospective borrowers in need of short-term lending solutions.
• Collaborate with cross-functional teams (e.g., Product, Marketing, and Risk) to create tailored financing solutions that meet borrower requirements.
• Achieve and exceed sales targets through proactive engagement, timely follow-ups, and closing new borrower deals.

Product Knowledge and Advocacy

• Demonstrate deep knowledge of our lending products, keeping up to date with product features, regulatory changes, and industry trends.
• Educate borrowers on the benefits and functionalities of our lending solutions and provide guidance on best practices for effective usage.
• Collect borrowers feedback and work with internal teams to refine products and enhance the borrower experience.

Market Analysis and Client Insights

• Analyze market trends, competitor offerings, and customer feedback to inform sales strategies and improve borrower acquisition.
• Provide borrower insights and feedback to internal stakeholders to support the development of tailored marketing campaigns, product enhancements, and sales tools.

Reporting and Performance Management

• Maintain accurate records of borrower interactions, sales activities, and pipeline status in Manafa CRM systems.
• Prepare and present regular performance reports, tracking progress toward sales goals and identifying areas for improvement.
• Monitor and evaluate client satisfaction metrics, implementing strategies to enhance borrower retention and loyalty.

Qualifications:

• Bachelor’s degree in Business, Finance, or a related field; MBA is a plus.
• 1–5 years in sales or relationship management within the FinTech or financial services industry.
• Proven experience in short-term lending or a related sector.
• Strong understanding of lending products, client engagement strategies, and the digital lending landscape.
• Exceptional communication and interpersonal skills with a client-centric approach.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Results-driven mindset with a track record of meeting or exceeding sales targets.

Location: (Riyadh)

Job Type: Full-Time