Job Title: Reporter
Qualification: Diploma or higher in Administrative or related fields.
Experience: Minimum 1 year of experience in administrative or business support roles, with proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
Key Responsibilities:
- Receive, record, and manage reports or complaints from clients or internal departments.
- Monitor the status of reports and ensure timely resolution.
- Prepare regular reports on received cases, their type, and resolution rates.
- Coordinate with relevant departments to ensure efficient handling of reports.
- Maintain an accurate and up-to-date report database.
- Provide administrative and operational support related to reports as needed.
- Suggest improvements to report handling procedures to enhance efficiency.
Required Skills:
- Strong organizational and administrative skills.
- Ability to analyze data and prepare reports.
- Proficiency in Microsoft Office applications.
- Excellent communication skills.
- Problem-solving skills and proactive approach.